Recover my number

Andres P. #4265

I NEED TO RECOVER MY NUMBER BUT I DON'T HAVE A SIMCARD, I BUY A NEW SIMCARD, BUT WHEN I GO TO ACTIVATE IT I HAVE TO CHANGE MY NUMBER

Whizz

Hello Andres P. #4265 ,

Thank you for returning to Fizz!
As for your questions, please note that after a deactivation for mobile plan, the number is reserved to you for 60 days. After this period you can reactivate the plan, however you will have to select a new number.
You can find more information in this FAQ: https://fizz.ca/en/faq/reactivate

Following the verifications in your account I see that you activated already a plan.
For any other questions we remain available 24/7 so please contact us anytime following the steps from this FAQ: https://fizz.ca/en/support

I am counting on your understanding and I wish you a great day,
-Georgian

Olic

This is how to change the SIM card of your existing line.

https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan

Andres P. #4265

I don´t have this option, i don´t use this number by long time

FizzyWizz

I'm not sure I understand. Are you trying to recover an old number you haven't used in a long time ? If this number is not currently active with a service provider, then I'm afraid there isn't a way to recover it. Only active numbers can be ported in.

Olic

https://forum.fizz.ca/en/discussion/comment/6649466#Comment_6649466

If your service is disable for more than a month. you will not be alble to get it back.

Or, is the number is on another provider? If yes, you can get on Fizz by doing that :

https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz