Mobile Account transfer
Hello.
I have a mobile plan with Fizz under my name/email, but my wife uses it. It is her phone number.
Would it be possible to transfer the ownership from me to her. I mean, all I have to change is the name and the email on the account.
Thanks,
/Fabio.
Best Answer
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Hello ftestte ,
Thank you for being part of the Fizz community!
You can change the name of your account by going in your Fizz account at: My settings. For more information, you can verify this FAQ: https://fizz.ca/en/faq/how-do-i-change-my-account-settings
As for the email change, you will have to contact us in private since this can't be made from your end.
However, please note that our advise is to keep personal each Fizz account.
You will remain the contact person, even with the name and email changed as in the services agreement of your plan will remain your name.
You can see the Services agreement by going at: My plans -> Manage plan -> Services agreement. We are online 24/7 and you can reach out to us following the steps from this link: https://fizz.ca/en/support
I am counting on your understading and I wish you a great day,
-Georgian0
Answers
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Hi Fabio, To change the email address of an account, you must go through Fizz customer service. They can give you more information about your situation. You can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues
and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the fastest way.
You can also use Facebook: https://www.facebook.com/fizzca/
Private message on Twitter: https://mobile.twitter.com/fizz_ca
WhatsApp: (438) 393-5814
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