3 beeps then phone hangs

AleCarrier

Hi,

I have made 2 calls today, suddenly I hear 3 beeps then the phone hangs. I read to contact technical support on the FAQ page but the question mark that allows it is nowhere to be seen. Is there a way to receive help and partiel refund for a service that does not work properly?

Thanks!

Whizz

Hello AleCarrier ,

Thank you for being part of the Fizz community!
Following the verifications in your account I see that you contacted us in private and the situation was resolved.
We remain available 24/7 so please contact us anytime. You can contact us in private following the steps from this link: https://fizz.ca/en/support

I am counting on your understading and I wish you a great day,
-Georgian

Olic

You are not the first one to talk about that :

https://forum.fizz.ca/en/discussion/2636390/drop-calls-after-10-min#latest

I think you will have to contact the support.

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814

ah727

@AleCarrier

A fast fix I can suggest until things get better:

Settings>>Connections>>Mobile networks>Network mode

Set to WCDMA/GSM

If that is not enough:

Settings>>Connections>>Mobile networks>Network operator

launch networks search and choose FizzExt entry that works

Good luck!

AleCarrier

Thanks to both of you!