Replacement of the old sim card.
A few days ago I got an email saying that I needed to replace my sim card in order to take advantage of the new Lte network.
So...I ordered the new sim card ...and while I was on Fizz website I decided to change plan and get a few more Gb ....the new plan cicle unfortunately is starting today.
I'm saying unfortunately because when I received the new sim I activated it....followed step by step procedure...I swooped it with the old one...and....nothing...No service.
Apparently ther was a conflict because I changed plan...cmon...
So, today I tried again, since my new plan just started....and ..nothing works.
Trying to chat with a rep for the 10th times and many hours of waiting....but nothing yet.
I need this to work since is my son's phone....don't know what to do anymore
Best Answer
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Hello @Corrado,
Sorry to hear about that!
I notice that there was a ticket created for the situation, and it has now been resolved, your services are working properly. In case you encounter any other issues with your service, please contact us directly on any of our private communication channels so we can assist you as quickly as we can.
Have a wonderful rest of the day!
-Ionut0
Answers
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HI
Only the support can help you out, here we are users
This procedure worked for someone https://forum.fizz.ca/en/discussion/2635956/for-those-with-sim-cards-issue-fix-pour-ceux-avec-le-probleme-de-carte-sim-solution#latest
beware this is not supported by fizz
Sorry
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I forgot to add the procedure to contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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