SIM VoLTE Activation problems : no data

afallaire

I changed my sim card to the new VoLTE that I received by mail, proceeded with activation by following all steps : calls and text work, mobile data never worked.

I have checked APN settings, latest iOs installed, but never got the prompt to update carrier settings. I found a few posts and it seems like a few people experience the same issue, for example : https://forum.fizz.ca/en/discussion/2635579/sim-volte-activation-problems

Tried to get a hold of support through chat but was unable to reach anyone as my position in line was decreasing and increasing back, waited over 2h : infuriating, hence this new community post.

Please help! There seems to be something that needs to be done on your end (see linked post)

Thank you

Whizz

Hello @afallaire ,

Sorry to hear that you had issues with the services!

From what I see on your Fizz account our agents managed to reach you back via e-mail as the situation should have been resolved now with the help of our technical team.

Please reboot your phone, enable/disable airplane mode, and test if the services are working accordingly: https://fizz.ca/en/faq/how-test-my-fizz-line

If by any chance you still have issues, please reach out to our colleagues once more ( Live chat, Facebook, Whatsapp ) to further investigate the account.

Have a good day,

-Raul

Olic

People here are users like you, they won't be able to do anything on Fizz's side. You are at least the 5th to indicate having the same problem with an iPhone and the new SIM, in the last few hours, I think you will really have to speak with Fizz.

Go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You said that the chat does'nt work, can also try :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814

You can also try :

https://support.apple.com/en-ca/HT201415

• Check for a Carrier Settings update
• Reset your Network Settings

But I don't know if it works or not.