STOP CLOSING MY TOPIC BEFORE THE PROBLEM IS RESOLVED!!!!

Kaloyan

router loses WAN IP

I made a ticket

I was advised to reboot the router

I did it

I've already done it 100 times and it doesn't help

the ticket cannot be answered

the tech support on your site is garbage

I just want to replace the router or send a technician

no one hears me, they are just kidding, they just offer to reboot the router

ooooh are you ok????

Whizz

Hello Kaloyan,
I am sorry for the situation encountered,
If you want the situation to be solved, you need to contact us in private using this FAQ:  https://fizz.ca/en/faq/resolving-issues
My colleagues offered to send a technician, however you disconnected from the chat, we have sent you also an email and did not receive an answer until now.
Please, contact us via chat in order to set up an appointment for you. 
I will close the post as you were advised what you need to do further. 
This is a public space and we can't share any of your account information here.
Please, reach us in private in order to help you. 
The community is here to help you with some issues, however, if you can't get help here, you need to reach us in private as advised here:
https://forum.fizz.ca/en/discussion/2635295/stop-closing-my-topic-before-the-problem-is-resolved-im-trying-to-reply-to-your-stupid-comments-an
And also here: 
https://forum.fizz.ca/en/discussion/2635284/my-router-loses-wan-ip-address-very-often-and-comes-back-after-30-sec

If you can't contact us via chat, you can always message us on Messenger, WhatsApp, and Twitter.  Fling provided you with a few links to reach us.
Thank you for your understanding!
Have a good one!
-Eugen

Fling

Hi Laloyan

Fizz will not answer you on the forum

You can make a complain by going in your account -> settings-> contact forms

or

you can contact Fizz customer service again by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service