Мy router loses WAN IP Address very often and comes back after 30 sec.

Kaloyan

Мy router loses WAN IP Address very often and comes back after 30 sec.

//my previous thread was closed without resolution

I have to work online and it's impossible.

The technical support gives me advice to plug it into another 120v outlet

I did of course but it doesn't help.

sorry but as you can see this is not a problem on my internal network.

why should I pay for a technician to come and ask several times????

I have already requested a technician or router replacement and no results

if I will have to pay anything, it will be transfer to another provider

I have already requested a technician or router replacement and no results

take matters into your own hands and fix the problem

please

if I will have to pay anything, it will be transfer to another provider, ОК?

Whizz

Hello Kaloyan, 

I am really sorry for the situation encountered,

I have verified your account and the signals you have and I can see that you lose your connection for a few minutes the same day at approximately the same time.

Please, reach us in private in order to schedule an appointment with a technician to take a look at the modem and cables.

In order to reach us in private, please go to this FAQ: https://fizz.ca/en/faq/resolving-issues

Thank you for your patience and cooperation!

Stay safe and have a great day!

-Eugen

Kaloyan

I repeat

I asked for a change of router or technician to come already in the chat!!!!

No result!

Fling

Hi Kaloyan

Make a complain. Go in your account -> settings -> contact forms