1 week for a service call?!!?!?
I am hoping someone within the community from Fizz management can assist in resolving my issue quicker than the service team.
My modem has been having issues holding a sync for about a week. I reset the modem to factory default, tried a different coaxial cable but nothing seems to resolve the issue. The modem will connect for 5 mins then disconnect for 40mins, then connect for 30mins then disconnect for hours with nothing but the power light lit up with the other lights occasionally flashing on then off.
I contact customer support yesterday and they confirmed the signals are out of the normal range not only for my line but for my neighbors line and said a tech would be sent out. They requested dates and times to which I responded with any date any slot just the most recent one available as the service is basically hard down. They closed the chat stating I would receive an email confirming the slot sometime today.
Today I was contacted by customer support saying my inability to provide 3 distinct timeslots caused a failure to give me a service call and that they wouldn't be able to get me a tech today. I know other customers who have made requests for a tech on a saturday at 4pm and had a technician out to their house by 6pm. Regardless I hoped at the very least it would be tomorrow or WORST case Monday. After pushing very politely and firmly for a service call today, I was informed the first available slot is August 6th!!!!!
This is truly unacceptable, is there anyone from Fizz management that can help to resolve this sooner? I will be looking for another provider this week and likely be able to get one to give me service before August 6th, if that ends up being the case I will be cancelling my fizz service. 7 days for a service call when you are hard down is an unacceptable SLA!!!