Roamind
Best Answer
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Hello Ybraun,
I am sorry for the situation encountered,
As of July 2022, only the LTE data network will be available in the United States. You will not be able to make or receive calls and text messages.
However, your data coverage will not be affected by this. You can stay in touch with your friends/family by using applications that use your data/WiFi such as FaceTime, Messenger, and WhatsApp.
More details here: https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work
Additionally, you will still be able to call from Canada, numbers that are in the USA, however, the numbers must not be from Fizz.
Thank you for your understanding!
Have a great day!
-Eugen0
Answers
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Hi
Which addon did you buy?
There is one to make long distance calls to US while you are within the coverage area of your plan.
There is a travel addon to be used while you are in US to make calls to Canada or US.
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Hi
There is an issue with Fizz network this morning, presumably affecting plans that renewed today.
Fizz knows about the issue and is working to restore service - https://fizz.ca/en/faq/status-services
Status of our services
July 7 2022 11 h - We are noticing a much higher than normal volume of contacts. In part, due to the moving season. As well, we identified an issue with our mobile service. Some members cannot make/receive calls or send/receive texts or use mobile data. Our team is working to address the situation. Fizz apologizes for the inconvenience this may be causing you.
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I bought Zone USA
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Hi
Under normal situations, have you tried restarting your phone?
Which phone model are you using? Make sure your phone software is up to date and your phone must be compatible with Fizz network - https://fizz.ca/en/faq/compatible-devices.
To use mobile data, make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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