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Hi!
I activated my fizz SIM cars 6 days ago. I bought a 12Go data plan only and I still don't have access to the datas. When I activated my SIM card, I received a mail telling me that I would have to wait until they receive the payment, and send me another email confirmation.
It's been 6 days and I still didnt the email confirmation so I dont have access to the datas. What is going on? Anybody has had this experience also?
I would also suggest to contact Fizz by chat
Hit the green ?
in the right-hand corner. That’s your gateway to the platforms available to contact us. A friendly rep will be with you as soon as possible.
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@LaSylvestre1 Can you make call and send SMS ?
If yes then try this
Hello LaSylvestre1,
I am sorry for the situation encountered,
A ticket was escalated on your account for this situation,
If you do not have services for a period of time, I kindly advise you to contact our customer service team.
You can see your ticket in your Fizz account> Overview.
As soon as the issue is solved, you will be informed via email.
To contact us you can use the steps provided by Fizzaddict
Thank you for your patience and understanding!
Have a good day!
-Eugen
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