SIM card not working at all

Kylieismaili
Kylieismaili Posts: 1
edited May 25 in My Mobile

I activated and got the number and the plan and paid for everything I choose the network on my phone . Restarted it and it’s been 4 hours now and it still not working . What do I do ?

Best Answer

  • Whizz
    Whizz Posts: 13,812
    Answer ✓

    Hello Kylieismaili,

    I am sorry to hear about that, 
    I have verified your account and I see that your plan is activated and in good standing.
    You have activated the plan today at 16:36 and it takes 2 hours for the plan to be fully operational.
    You can see that here at point 4: https://fizz.ca/en/faq/activate
    Also, please test your line using the steps from this FAQ and let us know if everything is working properly:
    https://fizz.ca/en/faq/how-test-my-fizz-line

    In case you encounter any issues with your services, please contact us in private in order to help you fully. :)
    https://fizz.ca/en/contact-us

    Thank you for your kind understanding!
    Have a good one! 
    -Eugen

Answers

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,169
    edited May 25

    Hi


    contact Fizz customer service to know what’s happening whit your activation

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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