Voicemail notification stuck

Marina R. #37793
Marina R. #37793 Posts: 168 ✭✭
edited March 2022 in Phones

Hi, I have a notification saying that I have a new unread voicemail but when I call the voicemail I don't have any messages. I tried to restart my phone but it stays there. How do I get rid of it?

Best Answer

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
    Answer ✓

    Hello @Marina R. #37793, here are my suggestions:

    • go to your phone settings, apps and notifications, the voicemail app and clear the cache
    • if the above doesn't resolve it, do the same except clear the stored data
    • if the above doesn't resolve it, remove and re-install the app
    • post what is successful as a helpful tip for other users

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,999 ✭✭

    Hi @Marina R. #37793

    Did you try to leave an other message on the voicemail?

    To see if after deleting it the icon will be resetted?

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Marina R. #37793
    Marina R. #37793 Posts: 168 ✭✭

    Yes I tried that too and it didn't work!

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,751 ✭✭

    Hi

    Which network are you connected to?

    If you are connected to Fizz Ext, try disabling the roaming option and connecting directly to Fizz network.

    If you are already connected to Fizz network, try connected to Fizz Ext with roaming enabled and then revert back to Fizz network.

    After restarting your phone, the voicemail notification icon should be reset.

    As mention if the problem continues, you can chat with Fizz customer service - https://fizz.ca/en/contact-us

  • Whizz
    Whizz Posts: 23,492 admin

    Hello Marina R. #37793,

    I am sorry to hear about this situation.
    You can try the manipulations Clive suggested and if the issue persists you can always contact our support to investigate this further:  https://fizz.ca/en/contact-us
    We are here 24/7 so feel free to reach us at any time if necessary.

    Have a good one,
    -Alex

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