Hi, I have a notification saying that I have a new unread voicemail but when I call the voicemail I don't have any messages. I tried to restart my phone but it stays there. How do I get rid of it?
Hello @Marina R. #37793, here are my suggestions:
Hi @Marina R. #37793
Did you try to leave an other message on the voicemail?
To see if after deleting it the icon will be resetted?
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
Yes I tried that too and it didn't work!
Which network are you connected to?
If you are connected to Fizz Ext, try disabling the roaming option and connecting directly to Fizz network.
If you are already connected to Fizz network, try connected to Fizz Ext with roaming enabled and then revert back to Fizz network.
After restarting your phone, the voicemail notification icon should be reset.
As mention if the problem continues, you can chat with Fizz customer service - https://fizz.ca/en/contact-us
Hello Marina R. #37793,I am sorry to hear about this situation.You can try the manipulations Clive suggested and if the issue persists you can always contact our support to investigate this further: https://fizz.ca/en/contact-usWe are here 24/7 so feel free to reach us at any time if necessary.Have a good one,-Alex