Griffintown internet still doesn’t work since 10 AM today. what can I do ??

Muggu

I can’t work since morning, I’ve been rebooting my modem several times. when is this issue gonna be fixed ?

Whizz

Hi Muggu,

Thank you for reaching out to us.

I understand and I'm sorry to learn about the inconvenience.

Having checked in my tools, I can see that there is currently a disconnection reported in your area and this interferes with the network connection to that specific node.
Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
I would suggest you keep an eye on your modem from time to time and monitor the behaviour of the led lights.

If you see any change, restart the modem and test your connection again.

Have a fine day,
Andrei

Dapfizzer

@Muggu

Hi,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Natasha V.

There are already two posts on our first world problem out here in Griffintown:

https://forum.fizz.ca/en/discussion/2630833/internet-down-in-grifinttown

https://forum.fizz.ca/en/discussion/2630805/internet-down-in-griffintown

I'm with you Muggu but there's nothing more we can do in the short-term than wait for tech and customer service to come through with a solution