My SIM is activated for new phone, but assigning a plan and phone number got interrupted. Cannot

Options
AYP
AYP Posts: 1 ✭✭
in My Mobile

How can I continue process? (keeps asking to activate SIM again)

Best Answer

  • Whizz
    Whizz Posts: 19,194 admin
    Answer ✓
    Options

    Hello AYP,

    I am sorry that you encounter this situation,

    I am not sure what error you are encountering and at what stage in your activation process, however, if you already have a plan with us and if you need to change the SIM card, you will have to contact us on chat to make the changes, because only we can do it.
    If you want to activate a new SIM card with a new plan, you can do it from your FIzz account > Overview> get started> mobile> activate my SIM card.
    More details on this FAQ: https://fizz.ca/en/faq/activate

    If you encounter any other issues, please contact us and we will help you for sure. :)
    here is a useful link for this matter: https://fizz.ca/en/contact-us

    Thank you for your understanding!
    Have a good day!
    -Eugen

Answers

  • Emporium
    Emporium Posts: 2,303 ✭✭
    Options

    Unfortunately, you will probably need to contact a customer service agent. However due to holiday hours (see below) they are close now. Will have to wait till tomorrow morning.

    Fizz Customer service agents are available online.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation *******

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

This discussion has been closed.

Categories