"Payment methods" button not working

Min J.
Min J. Posts: 1 ✭✭
in Internet

The button "Payment methods" does not respond when clicking on it. Is it a bug?

Best Answer

  • Whizz
    Whizz Posts: 23,973 admin
    Answer ✓

    Hello Min J.,
    I am sorry to hear that you encounter this situation,

    I have verified your account and I see that you managed to make the payment and now your plan is unsuspended.

    Please, note that after your plan is suspended and you make the payment, the plan will be reactivated with a delay of up to 3 hours because the system has to process the order. 
    Also, after you press the make my monthly payment, the button will stay greyed out for about 2 hours to process the payment.

    In case the payment fails, you will receive an email with that information and the button will be available to you again to make another attempt to pay.
    More details can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    Also, you will know that your bill was paid, if you verify in your account > my pans > transaction history. And in your bank account. The payment for the current month should be there.

    Thank you for your kind understanding!
    Stay safe and have a lovely day!
    -Eugen

Answers

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Hello @Min J.

    if the button is gray, a Whizz in the French forum said it may be related to a failed manual payment.

    You may have to chat with Fizz to have a look and escalate your issue.

    Before that I'd suggest to explicitly log off and log back in in private/incognito mode to make sure it is not a web session issue.


    To chat with Fizz

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    ALTERNATIVES


    Note the 2021 holiday hours:

    Dec 24 : 7 am-10 pm (EST)

    Dec 25 : 9 am-6 pm (EST)

    Dec 31 : 7 am-4 pm (EST)

    Jan 01 : 7 am-10 pm (EST)

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Another approach you could try is switching from a desktop browser to a mobile browser or vice-versa.

    Also make sure that ad-blockers are deactivated. They can interfere with the functionality of the Fizz website

This discussion has been closed.

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