just bought a phone need help connecting

nikki99
nikki99 Posts: 1
edited November 22 in Phones

Hi


I just received the iphone 12 mini from fizz. I took the sim card out of my old phone and placed it in the new phone and the telephone part of the phone works, but the surfing the web part of the phone isn't working even though it says that I'm connected to LTE. The text messaging part of the phone isnt working either.


Do I need a new sim card to make this phone work?


Also, I tried activating the sim card that I bought with the new phone, but realized that I couldn't transfer my existing phone number because i'm already with fizz. If I need a new sim card to make this phone work, how do I transfer my existing Fizz phone number? I do not want a new phone number.


Confused,

N.

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,176

    You need to ensure that the APN settings are properly configured on your phone.

    Follow the instruction on this article to configure it for an iPhone:

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

  • yoddie
    yoddie Posts: 16

    Make sure the APN settings are correct. Also, contact support to make sure your plan is fully activated. This can take a couple days to fully activate.

  • StefanM
    StefanM * Code référence/referral code !! 100$ -> ALXMQ * + 1GB/GOPosts: 1,317

    As has already been said, you need to check your APN settings although this should happen automatically with an iPhone (at least it always did for me). Should the APN settings be correct, then you definitely need to reach out to customer support. Worst case they will send you a new SIM card and refund you the money :)