Trying to return or exchange defective phone
I bought a new phone which ended up being defective with my $100 rebate perk and I’m trying to return it, but the “My phones” page on my account won’t load. All I see is the lightning and a circle symbol that goes round and round, and never actually loads the page. I don’t have AdBlock, and I already tried different browsers and clearing the browser data (cache, cookies, history, etc.). I tried leaving the page load for an hour, but it just keeps loading. I can access everything else on my account page (Overview, My plans and My settings) except “My phones” even after waiting 5 hours.
How can I get some help to get the web page working? Also, if I return the phone can I get my perk back?