My modem is not working

Ileana

There's only the power button on

Whizz

Hi Ileana,
As per the situation you discussed with one of my colleagues, I can confirm the fact that a service call was placed and a technician's appointment was set for you for tomorrow, Saturday, November 20th between 12:00 PM and 05:00 PM.

Thankyou very much for your understanding, patience and collaboration.

Havea good one!

Andrei

Fling

Hi Ileana,

If you try all the tips on this link

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

A lot of peaple ask the same question on the French side à I suspect Videotron to be responsable

chat to Fizz support for answer

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

4- The green chat bubble should appear after a few seconds in the bottom right corner.

Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us