How can i place an order with separate billing and shipping addresses?
Hello,
I have been talking on and off with Fizz for 2 days now. I tried to finance a phone (as I'm a new customer) and was approved by PayBright, only to have my order cancelled without being notified. I realized this was due to Fizz not allowing me to have separate billing and shipping addresses.
(I was trying to ship it to my friends home, since I just moved and my current address doesn't have a mailbox.)
When I tried to order again today I saw that not only is there no option available for separate addresses, but also my billing address doesn't even show up! I spoke with Fizz about this, and the best they suggested was to use the 'Can't Find my Address' which also doesn't work, since neither my street name nor civic number are options in the drop down menu.
I even double checked the coverage map and my home is directly in their green coverage area!!
I am so beyond frustrated, so if someone knows how I can separate my billing and shipping address, as well as find my address in the first place, it would be super helpful.
Best Answer
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Hello Robyn_E,
I am sorry to hear about this situation.
Your billing address will be used automatically as your shipping address when ordering a phone.
You won't have an option to use different ones, I am sorry.
Here you can find more information about this, at point 4, https://fizz.ca/en/faq/why-buy-phone-fizz.
I can see that a ticket was also escalated for this.
I recommend waiting for your reply.
Have a lovely day,
-Alex0
Answers
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Maybe this can help ?
Your home address
- Your home address is where you live. It is the address that will be linked to your Fizz plan to ensure that you live within our mobile subscription area.
- Learn more about our coverage area
Your billing address
- Your billing address is the adress requested when you add a new payment method. The address you associate with your credit card must be the same as you gave to your bank to be accepted.
Your shipping address
- Your shipping address is the address where you would like to receive deliveries. If you are away from home during the day, you may prefer to have your SIM or other hardware delivered to your workplace. The shipping adress should be in the subscription area.
We do not ship to PO Boxes. Please use the street address for your home or workplace as the shipping address for your SIM card.
Read more:
How do I change my personal information (name, email, billing address, shipping address)?
Fizz Coverage area and Fizz Subscription area
https://fizz.ca/en/faq/how-do-i-change-my-personal-information
You can edit your name, birthdate, password and trusted contact in My Settings.
To change your personal information:
- Go to My Settings in your Fizz account.
- Scroll to Information.
- Click on Save changes icon after modifying the information.
To change the email address associated with your Fizz account:
You must contact us during our business hours using the chat bubble located on the lower right-hand corner of this page.
To edit your home address, go to your plan :
- Go to My Account, in Your plans
- Go to Manage my plan.
- Click on Change home address.
To change the address of your Home Internet, consult I’m moving. How do I change my address for my Home Internet service?
You’ll be able to update your shipping address when you’ll have to plan a new delivery (for a SIM card or a Fizz Wi-Fi modem for example), and your billing address when you’ll add a credit card to your account.
Read more :
What is the difference between my home address, billing address and shipping address?
I’m moving. How do I change my address for my Home Internet service?
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It is a security precaution to help protect against someone accessing your account without your knowledge or permission and ordering a device or SIM card on your name and payment information and then shipping it somewhere else.
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