One of my sibling passed away, how do I close their account?

Rick_d

One of my sibling passed awway, how do I close their account?

Whizz

Hello Rick_d, 

We are really sorry to hear about your loss. 

I am kindly inviting you contacting us in private for further information on the matter. https://fizz.ca/en/contact-us

Thank you very much. 
Stay safe, 
-Claudiu

MyriamC

Sorry to hear that.

https://fizz.ca/en/faq/how-to-close-deceased-customers-account

Emporium

@Rick_d

Our sincere condolences.

Myriam has provided the correct link. Chat with Fizz can sometimes be a challenge for some people. Feel free to leave them a message on facebook, and they will send you a DM.

Just in case here is a summary on how to contact them:

Fizz Customer service agents are only available online. Here we are all end users like you.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.