Actualize payment method

Blueberry
Blueberry Posts: 2 ✭✭
in My Mobile

Hello ! I got my card stolen a week ago and had to cancel it. Bad timing, so couldn't pay for my phone plan this month. I keep trying to click on " actualize payment method" right underneath, but it asks me to reconnect to me account. When I try to reconnect, it doesn't let me, it says my "password or username is incorrect" which I swear isn't, I keep double-checking.

This is very frustrating since I'm moving away soon and I need to contact some people and I find no answer nowhere. Every solution I read doesn't work. I tried to update my payment method under "profile", but it give me an infinite loading at the bottom whenever I try to add a new payment method.

Thank you if anyone helps. Right now, is my phone plan canceled ?

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,640 ✭✭
    Answer ✓

    Hi Blueberry

    Here on the forum, we are users.

    If you are experiencing difficulty with the website, I suggest to clear your browser cache, logoff and try again in private mode. Or you can try with another browser or device.


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Blueberry
    Blueberry Posts: 2 ✭✭

    Thank you !

  • MyriamC
    MyriamC Posts: 923 ✭✭

    Did you try to reset your password by clicking on the link Password forgotten ? That is your first step

  • Whizz
    Whizz Posts: 23,075 admin

    Hello Blueberry 

    I am really sorry that you encounter this situation.

    In order to solve the situation you encountered, it is recommended that you reach us in private on social media or via chat. 
    If you do not have access to your Fizz account, please try to reset your password by following the instructions on this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You can use the steps provided by PF_Ref_D2U9A  to contact us in private. There, we will be able to provide you with information from your account. 

    I count on your kind understanding!
    Have a lovely day!
    Eugen

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