Paid for add-on for calling, still not able to make calls

chloeeeeeee Posts: 4 ✭✭

I purchased an add-on for 60 minutes of calling, and was billed for it-- but each time I try to make a call, I am told that my current plan does not allow for my call to be connected. What do I do?


  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,524 ✭✭
    edited September 2021

    Hi Chloeeeeeee

    Did you try restarting your phone?

    Which plan do you have and which area code are you calling?

    If you have a plan with Quebec coverage, you will be able to call numbers within Quebec.

    If you want to call a number outside your coverage area, you will need a long distance calling add-on.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,524 ✭✭

    If you wish to contact Fizz customer service, you can do so by opening this link: and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.

    You can also do it on Facebook:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 18,409 admin

    Hello chloeeeeeee,

    I am sorry to hear about this situation.
    I just verified your account and it shows that you were able to the add-on now.
    I by any chance the issue persists, please contact our support team as PF_Ref_D2U9A  suggested to investigate this further.

    Have a lovely day,