re-open threads and stop closing them

Phil24
Phil24 Posts: 26 ✭✭
in My Mobile

I have an ongoing problem but now I can't updates because Fizz closed it. Please reopen it. You are closing threads way too fast.

Here's the link: https://forum.fizz.ca/en/discussion/comment/6586708

I'd like to tell them by chat but the button doesn't work because it's buggy today.

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,761 ✭✭

    If you want, you can create a new question and also link to the existing one.

    A bit strange that the question is closed without a solution.

  • Whizz
    Whizz Posts: 23,506 admin

    Hi François-Philippe,
    I can see that a few days ago you contacted us with regards to a situation where your calls drop after 10 seconds into it.
    Some manipulations were provided to you.

    Please let us know if you managed to run those and if not, kindly contact us back directly so we can assist you further.

    Hereyou can find more information about how you can do that:https://fizz.ca/en/contact-us

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei


  • Phil24
    Phil24 Posts: 26 ✭✭

    Thank you very much for your reply Whizz!

    No. My calls do not drop after 10 seconds. I never said that. Your agent did not wrote it well. The issue is that people on the other end, randomly, do not hear me for 5 to 15 seconds. It's also documented in my other thread.

    However, this thread here is not about this issue. It's about you closing threads too fast :)

    You should raise the time limit that you close threads, should be 365 days or so.

    You also have another issue with your chat, it's quite broken. I think it doesn't work when you have no agents in the chat. So you should have a message saying "No agents available" instead of people clicking on the chat button and nothing is happening. The chat button is always broken in Firefox, I was able to make it work once in Chrome.

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