DIfferent shipping and billing address

vsavova Posts: 1 ✭✭
edited August 2021 in Phones

I am trying to buy a phone, but my billing and my shipping address are not the same and the site won't let me select a different shipping adresss than the one on my credit card. How can I separate those, so that I can purchase the phone?

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓

    Hello vsavova,

    I'm sorry to hear about the situation you encountered. 
    I invite you to contact us in private, so we can do the necessary verifications and help you, with the email linked to your Fizz account, so that we can make the necessary verifications.

    We are available for our customers 24/7 on social media contact channels, such as WhatsApp, Messenger, or the chat line. Here is a useful link: https://fizz.ca/fr/nous-contacter

    Thanking you for your understanding, I wish you a good day!
    - Cecilia


  • le_pere
    le_pere Posts: 1 ✭✭

    have you tried refreshing the web page ?

  • Isabelle_33424
    Isabelle_33424 Posts: 187 ✭✭

    @vsavova You might not be able to do so for security reasons.

    See if the customer service can help :

    • Log in to your account
    • Go to this page https://fizz.ca/en/faq/why-buy-phone-fizz
    • Wait 3 seconds for the green bubble icon with a "?" to appear at the bottom right of the screen. Click on the icon and select Chat. (Try a different browser if you have issues getting the bubble to appear.)

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