No blue light on my Modem

CCD Posts: 1 ✭✭


I do not have access to internet. I unplugged the modem 3 times and even restored it by putting a needle during 35s at the back ! And still, the only lights on are the first one, the arrow is flashing green and I don’t have any blue lights! It’s been like that for hours.

I have reached out to technical services but they can’t send anyone before Saturday!! This is unbelievable - I’m working from home so having wifi is a priority. Let me know if you can help. Thanks

Best Answer

  • Whizz
    Whizz Posts: 19,534 admin
    Answer ✓

    Hello CCD,

    Apologies for the unpleasant situation.

    I have verified your account and I see that you have an appointment set for 3rd July between 12 and 5PM and you have received a confirmation e-mail as well. The technician who will come to your place will have this issue fixed then.

    Thank you for your understanding.

    Have a good day.
    Catalin D. 

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