S21 in preparation

Ottomo Posts: 2


I ordered an s21 yesterday, my order got through and got an email saying my order is confirmed. However it's been stuck in preparation for a while. Also when I look on the website it now says it's out of stock. Could it be that my order was an error from the system? Often happens at then end of supply availability. Thanks

Best Answer

  • Whizz
    Whizz Posts: 13,384
    Answer ✓

    Hello Ottomo,

    Thank you so much for your message. Checking your account, I notice the S21 already appears as delivered, on 6/30. You are also able to check the details regarding the order from My settings - Order History - See details. For more information, you can take a look at our page: https://fizz.ca/en/faq/order-history

    We appreciate your interest in the devices sold at Fizz and wish you a lovely day,


  • Your best bet would be to chat with Fizz support who can see the provisioning of your order.

    You can contact Fizz technical support by chat.

    Go to Fizz website (or this URL) https://fizz.ca/fr/faq/que-faire-si-je-narrive-pas-me-connecter-mon-compte-fizz then click the green icon with the " ? " which is on the bottom right of the screen. Then you can choose which platform to chat.

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