Is the internet down?

WilliamB
WilliamB Posts: 4 ✭✭
edited April 2021 in Internet

Hi,

I am currently working from home and noticed the internet suddently went down. Upgraded from 30mb/s to 60mb/s yesterday. My router can't connect to the internet, issue has been here since 10:25.

Only light is the power light that is solid green. Tried resetting the router but didn't work. Tried unplugging it 5 minutes and no internet still.

Located in Quebec City.

Thank you.

Best Answer

  • Whizz
    Whizz Posts: 18,809 admin
    Answer ✓

    Hello William,

    I am sorry to hear you encounter issues with the internet service.
    I kindly inform you that I have verified in my tools, and I can see that there is no connection established through your modem. However, there no works performed in your area affecting the services.

    In order to make further manipulations together, and find a solution, please contact us in private on chat or messenger. Here you can find how to contact us: https://fizz.ca/en/contact-us

    Thank you for your kind understanding.

    Have a great day!

    Adelina


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