Is the internet down?

WilliamB

Hi,

I am currently working from home and noticed the internet suddently went down. Upgraded from 30mb/s to 60mb/s yesterday. My router can't connect to the internet, issue has been here since 10:25.

Only light is the power light that is solid green. Tried resetting the router but didn't work. Tried unplugging it 5 minutes and no internet still.

Located in Quebec City.

Thank you.

Whizz

Hello William,

I am sorry to hear you encounter issues with the internet service.
I kindly inform you that I have verified in my tools, and I can see that there is no connection established through your modem. However, there no works performed in your area affecting the services.

In order to make further manipulations together, and find a solution, please contact us in private on chat or messenger. Here you can find how to contact us: https://fizz.ca/en/contact-us

Thank you for your kind understanding.

Have a great day!

Adelina

Albre404

If you can give more info like if are you connected on a wire or via WiFi?

Using a phone or laptop? Mac/Windows, Apple/Android?

If on Wifi does it say, connected to WiFi but no Inertet access?

All the info you can give may help in figuring out what is wrong.

WilliamB

I am currently in chat with support. Will keep updated

Albre404

Looks like you might not be the only one with internet problem this morning.

https://forum.fizz.ca/fr/discussion/2620479/panne-internet-residentiel#latest

Albre404

Clavardage avec le support Fizz, incident en ligne confirmé. Plusieurs abonnés touchés. En attente de résolution.

Espérons que les équipes résolvent le souci rapidement.

Chat with Fizz support, confirmed online incident. Several subscribers affected. Awaiting resolution.

Hopefully the teams resolve the issue quickly.

WilliamB

Finally, it's a current known problem. Teams are currently working on the issue

Idefizz

https://forum.fizz.ca/en/discussion/comment/6568743#Comment_6568743

Thanks for the feedback!