I received an error payment email yet I was charged twice, will this issue be fixed?

sara I. #41632
sara I. #41632 Posts: 1 ✭✭
in Your Fizz Account
I received a failure in payment email for my home internet plan but when I checked my bank account it seems like I was charged twice , can you please look into my file to fix this problem. Thanks

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 23,506 admin
    Hello sara,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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