Double payment and error about payment?

Yankee

I received an error about payment failing today, but I have already been charged twice on my credit card?

Jean B. 15359

Look up with the chat Fizz

Dgjf

Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day

Stéphanie L. #41611

I had the same problem this morning.

roch-andre

Apparently half of fizz member got charged twice.. they are working to fix that

SRoy

This has happened to me too. It seems to be a problem with many customers. They are responding with the same message:
Apologies for the situation encountered and for the double charge.
Checking your account I can see that you have been indeed doubled charged. Because of this, a ticket was escalated and our team is working on it. As soon as the answer will be provided by them, you will receive an e-mail with updates. Regarding the notifications, the system sends them automatically.
Please rest assured, we are doing our best to find a proper solution for this and refund the extra charge.
Thank you for your understanding.
Have a good one.
-Bogdan

cristi

Sorry about that dear friends. Patience, they will fix it. Probably just a minor error, nothing is perfect . Will be ok.

Whizz

Hello Yankee,
Apologies for the unpleasant situation.
I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
Thank you for your understanding.
Have a good day.
Catalin