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Only receiving certain Text messages ?

Hello Fizz community
I am receiving text messages from fizz users and videotron users only. Why I cant receive text messages from users that have other operators, such as bell, rogers, virgin, etc but from fido yes I have received?
By the way, i didn't select text messages option within my plan but I can receive messages unlimited according to description. However, the issue is that sometimes I receive messages and some other times I don't.
Can anyone explain what's going on?
Thanks so much!

Answers

  • Whizz
    Whizz Posts: 7,872
    Hi Carolina,
    I can see that your number was successfully transferred over to Fizz 2 months ago and you normally should be able to receive any SMS from any number, no matter the provider.
    Please make sure that your number is correctly configured to the SMSC, make sure that you have the most recent OS installed on your phone and also be sure to test the SIM card in another phone as well.
    More helpful details can be found here:
    https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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