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Can't find my apartment number?

I can find my street address when searching to sign up for fizz - but the only option for apartment number is my neighbors' across the hall. But if they are able to sign up, I would assume I can too? I just cannot enter it in manually. Please help

Answers

  • Mike
    Mike Posts: 18,409
    Hi Janelle

    You need to validate with the support, since the technician will not give you the modem if the adress is not correct

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Justin
    Justin Posts: 817
    Hi Janelle,
    I suggest to contact FIZZ support for that.
    I'm not sure this is a bug on their site.

    Good Luck
  • Whizz
    Whizz Posts: 7,846
    Hi Janelle,
    I'm sorry to learn about the inconvenience you're experiencing.
    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Doing so will allow us to check on your address right then and there and then request further assistance in this case if necessary.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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