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Payment made how can I activate back internet service?

Credit card issue resolved just made payment and it has been a hour no service


  • Mike
    Mike Posts: 18,409
    Hi Samuel

    It can take 2 hours to reactivate internet

    Can you try to reboot the modem?

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Justin
    Justin Posts: 817
    Hi Sammy,

    You have to wait about 2hours after.

    You can also contact FIZZ support:

    To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
    1- Log in to your account
    2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
    Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
    Have a good day
  • Whizz
    Whizz Posts: 7,846
    Hi Sammy,
    Thank you for reaching out to us with this matter.
    I can see here that the Internet plan you have was unsuspended following the payment processing at 9:53 AM.
    Usually, it takes around 3 hours for the connection to be re-established after the order to unsuspend your plan is completed, which it is now.
    This means that around 12:00 PM today, your Internet connection will be back on.
    Thank you very much for your understanding.
    Have a good one!
This discussion has been closed.