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Wrong Credit Card Being Charged

I have three internet services under my account, and each of them have their own payment methods which are all valid CC. For some unknown reason, two of the accounts are being charged to 1 credit card. I would like to reverse the charge and have the correct card charged.

Answers

  • StefanM
    StefanM Posts: 734
    Are your cards correctly linked to the individual plan?
    You can also contact support, they might be able to do it manually for you
  • Mike
    Mike Posts: 18,409
    Hi Rohan

    Only the support can solve this problems, here we are users, sorry

    To contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • MichelP
    MichelP Posts: 8,362
    Rohan,
    You are on the Fizz community, we are only Fizz users like you.
    You need to contact the Fizz customer service by chat for this payment's problem.
    First, log to your Fizz account.
    Then, click on:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Click on the green interrogation point down to the right of the page and click on the green chat bubble.
  • Whizz
    Whizz Posts: 7,872
    Hi Rohan,
    In this situation, since it requires a thorough verification and some personal details, please be so kind as to contact us via chat, tell us under which of your accounts do you have these 3 Internet plans and what payment methods do you use and how do you wish to use them in the future.
    However, please bear in mind that you cannot have the last charge reversed without said plan being suspended.
    We can help you change the payment methods under your plans if you did not manage to do it from your end via My plans->Manage plan->Payment method as presented here:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
This discussion has been closed.