Unable to get a new connection as I get an error that previous member hasn't unsubscribed which isn'
I wanted a new home internet connection for my address. There was a previous tenant who left yesterday and said that the fizz connection she had has been transferred to her new address. I am trying to schedule a new connection for my address but I get an error saying that the previous member hasn't unsubscribed yet. But the previous member is saying that the disconnection of the previous fizz internet at the address I'm at is already done. Please advise how this can be resolved.
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