i cannot use my perks or upgrades as well add-ons, I receive error

i cannot use my perks or upgrades as well add-ons, I receive this error for the last Month'ssss it is very frustrating
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Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410
    Yochonon

    If it is several months that you have the problem and you did not modify your plan, contact the support


    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • You should contact customer support !
  • Are you having this issue since a few hours or it has been there for days ? I may just be a matter of system synchronization. If it's been there for a few days then the best option is fizz support, as the other mentionned.
  • Sylvieb
    Sylvieb Posts: 1,412
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  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,562
    Hi, Yonochon
    Please, contact the Fizz customer support by chat.
  • Whizz
    Whizz Posts: 8,299
    Hello Yochonon,
    We're sincerely sorry to hear about this situation. I checked your account and saw that indeed you currently have some perks and upgrades available, which haven't been used yet. If you encounter an error while trying to apply them, I kindly invite you to reach out to us on any channel you'd prefer, so we can be able to further help: https://fizz.ca/en/contact-us
    In the meantime, you will also find useful information regarding perks and upgrades on our page: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
    Have a lovely day!
    -Ioana
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