Please help to check why my number can't call

I change my plan to free call but why can not calling ,Please help to check. Thank you

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,556
    Hi, Zhibing
    If you have changed your Fizz mobile plan, this modification will be effective only at the beginning of your next billing cycle.
  • I think you have to wait until the next bill cycle but in the meantime you may consider to buy some extra minutes. Hope this helps!
  • So_AR
    So_AR Posts: 776
    text the fizz customer service it you still have a error
  • Whizz
    Whizz Posts: 8,273
    Hi ZhiBing,
    Indeed, that is correct, I can see your plan change order here which will become effective starting with your next payment cycle that starts tomorrow.
    More details on plan changes and how payment cycles work can be found here:
    https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    https://fizz.ca/en/faq/how-do-payment-cycles-work
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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