Please help to check why my number can't call

ZhiBing

I change my plan to free call but why can not calling ,Please help to check. Thank you

Mike

ZhiBing

Did you waited the next billing cycle?

Did you check your service agreement or the transaction history to see if the modification are applied?
https://fizz.ca/en/transaction-history

Did you try to reboot the phone?

You can contact Fizz support by chat

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Hi ZhiBing

Please explain what is free call. As far as I know, there is no plan with free calling.

To make calls with Fizz mobile, you must have
- unlimited calling included your plan
- or a calling add-on
- or money already in your Fizz wallet
.
Also you should be able to call if you are within your plan subscription or coverage area.

For phone troubleshooting: Please turn ON Airplane mode and then turn it back OFF, turn on Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
- Android: Settings → General management → Reset → Reset network settings
- iPhone: Settings → General → Reset → Reset network settings
.
More helpful tips can be found here:
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

ZhiBing

I changed my plan and pay the unlimited minutes, Shall I wait to next cycle?

Sergii C.

Hello ZhiBing,
Yes, when you change the plan you need to wait for the next cycle.

Mike

ZhiBing

If you paid you are ok

To be sure you need to change your plan at least 48 hours before the new billing cycle and wait the new billing cycle in order to have the plan changed.

If you paid the new change, you need to contact the support to validate with them.

Gilles

Sergii (an apprantice) seems to get it right, next billing cycle. My kudo for the apprantice who answered!

marilou G. #37438

You have to wait the next month for the modification you do.

MichelP

Hi, Zhibing
If you have changed your Fizz mobile plan, this modification will be effective only at the beginning of your next billing cycle.

Gabriele G.

I think you have to wait until the next bill cycle but in the meantime you may consider to buy some extra minutes. Hope this helps!

So_AR

text the fizz customer service it you still have a error

Whizz

Hi ZhiBing,
Indeed, that is correct, I can see your plan change order here which will become effective starting with your next payment cycle that starts tomorrow.
More details on plan changes and how payment cycles work can be found here:
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
https://fizz.ca/en/faq/how-do-payment-cycles-work
Thank you very much for your understanding.
Have a good one!
Andrei