Your payment failed?

I just received a message that my payement method has failed on my credit card. But i have bben with Fizz since July. and this is the first time it happen to me. Credit card is the same and not expired. i got until 10 pm to fix and i cant delete and put it back on. Can anyone help.

Answers

  • hello you can try asking fizz support on the website, facebook messenger or twitter, they have been very helpful!
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,527
    Joel,
    Sorry about it.
    Normally, if you havent changed your credit card information, the automatic montly system payment of Fizz is doing it without problem.
    Have you been able to contact the Fizz customer service by chat?
    Only them can help you if you need to change your credit information.
    See:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
  • Whizz
    Whizz Posts: 8,233
    Hello Joel,
    I can see that you already contacted us on our live chat and my colleague helped you further. Also, I kindly inform you that the payment for your mobile plan passed yesterday on November 16, and your mobile plan is fully active now.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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