No SIM card found ? help please

I've been using fizz for a few months now and i loved it but recently my phone can't detect my cellular data help please ? i tried to reset my network setting , removing and readding the SIM card in the phone , doing the latest software update nothing seems to work. im on an iphone SE. any help would be greatly appreciated thanks.

Answers

  • Whizz
    Whizz Posts: 8,257
    Hello Guillaume,
    I'm truly sorry to hear about this. I checked your account and saw that you still have plenty of data remaining in this payment cycle. I suggest trying the rest of the manipulations Fizzy suggested, making sure that you test the sim card in an unlocked phone that's compatible with our services. I can also suggest turning airplane mode on for a few seconds, then back off making sure afterward that only mobile data is turned on, with Wifi disabled.
    For additional steps that can be tried, I suggest checking our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Should the situation persist after this, please reach out to us so we can be able to further help: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a wonderful day!
    Ioana
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