No SIM card found ? help please

Guillaume D. 76726

I've been using fizz for a few months now and i loved it but recently my phone can't detect my cellular data help please ? i tried to reset my network setting , removing and readding the SIM card in the phone , doing the latest software update nothing seems to work. im on an iphone SE. any help would be greatly appreciated thanks.

Fizzy

Hi Guillaume

If you get an alert that says Invalid SIM or No SIM Card installed, follow these steps.
1. Make sure that you have an active plan with your wireless carrier.
2. Update your iPhone or iPad to the latest version of iOS.
3. Restart your iPhone or iPad.
4. Check for a carrier settings update. Go to Settings > General > About. If an update is available, you'll see a prompt to select OK or Update.
5. Remove your SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.
6. Try using another SIM card. Ask a friend or family member to do a SIM swap, so you can test your SIM card on another phone and test another working SIM card on your phone. If the problem is with your SIM card, you might need to replace your SIM card.

source: https://support.apple.com/en-ca/HT201420

Mike

Hi Guillaume,

Since you already tried what Apple suggest in this situation.

It seems a problem with your SIM, can you try to clean the contacts with an eraser
If you have the possibility to try the SIM in an other phone will be great, however, avoid Samsung phone, usually they reset the phone when you insert a new SIM.

If nothing is working, your need to buy a new SIM and use the option in your account "Change SIM Card"

You can buy a new SIM online (https://fizz.ca/fr/faq/comment-commander-ma-carte-sim)
or you can visit a couche tard in you are leaving near by one, but check if they have it https://fizz.ca/fr/couche-tard-sim
You can have them also at the UQAM coop at Berry UQAM, but it must be closed today

I will also contact the support to let them know, since it must have a warranty and in my opinion they must refund you.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/fr/faq/comment-commander-ma-carte-sim
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Guillaume,
I'm truly sorry to hear about this. I checked your account and saw that you still have plenty of data remaining in this payment cycle. I suggest trying the rest of the manipulations Fizzy suggested, making sure that you test the sim card in an unlocked phone that's compatible with our services. I can also suggest turning airplane mode on for a few seconds, then back off making sure afterward that only mobile data is turned on, with Wifi disabled.
For additional steps that can be tried, I suggest checking our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Should the situation persist after this, please reach out to us so we can be able to further help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
Ioana