why doesnt my internet work?

i just reactivated my internet plan, a technician came and brought the new modem but he didnt even made sure I had a line working. the box is not conneting to internet and the payment was already made. need this to be fix asap
and yes i rebooted, turned off, disconnected, reset... everything in the book I did... can someone contact me ASAP


  • Whizz
    Whizz Posts: 8,299
    Hello Sujehy,
    We're sorry to hear about this situation. I checked your account and saw that there's a reactivation order for your internet plan. In order to be able to make the necessary verifications and further help, I kindly invite you to please reach out to us: https://fizz.ca/en/contact-us since we will need to confirm if the reactivation was not made at a new address and know more of what happened at the appointment.
    Thank you so much for your understanding.
    Have a lovely day,
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