why doesnt my internet work?

sujehy

i just reactivated my internet plan, a technician came and brought the new modem but he didnt even made sure I had a line working. the box is not conneting to internet and the payment was already made. need this to be fix asap
and yes i rebooted, turned off, disconnected, reset... everything in the book I did... can someone contact me ASAP

Fizzy

Hi Sujehy

Sorry you are having internet issues.

Please unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

If you received a new modem, you must let it perform the updates which can take up to 20 minutes.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

You can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Sujehy,
We're sorry to hear about this situation. I checked your account and saw that there's a reactivation order for your internet plan. In order to be able to make the necessary verifications and further help, I kindly invite you to please reach out to us: https://fizz.ca/en/contact-us since we will need to confirm if the reactivation was not made at a new address and know more of what happened at the appointment.
Thank you so much for your understanding.
Have a lovely day,
-Ioana