New house with no existing cable?

Valerie P. #34216

We have a new home with no existing cable. Was the technician supposed to install one and is there a fee? He just told me "how do you expect to use this without a connection? I can pass a cable, but you will receive an invoice and I don't know for what amount". I didn't want to be surprised with a large fee, so he just took the modem and left...What do I do now?‍♀️

Mike

Hi
The cable installation is included, however, I will contact the support in order to let them know and schedule more time to the technician

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Mando1

Hi Valerie,
Since the technician already left, you should contact Fizz to confirm the cost of this installation if any.
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Andrée

Hello Valerie,
IF, Fizz does wire new houses, you could contact a cabling company like SC360. Of course, there would be a fee.

PsykoB

If you can do it by yourself.. go! It's cheaper... and easier when you built a new house. Make sure to use RG6 cables. You can also install CAT7 cable everywhere... amazon is you friend.

Whizz

Hello Valerie,
I see that you've already reached us in private and a colleague of mine helped you to resolve this situation. If you'll need any further assistance, I'm kindly asking you to contact us again in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu