Can I get back part of the fee of my plan?

I paid a new round of bills on June 27, the plan is $35.02. However, I converted my sim card to Fido on July 10, and actually I did not use the amount planned for a few days. Just about 2 weeks. Can I refund part of the fee?

Answers

  • Cancelling before the end of your payment cycle
    -
    If you choose to cancel your Fizz mobile service before the end of your payment cycle, know that you will not receive any prorated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours.
    -
    Cancelling during the trial period
    To receive this refund you must not have exceeded:
    -
    The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
    50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
    -
    https://fizz.ca/en/faq/unsubscribe
  • Thanks for your reply. I remembered that I transferred to other agency before the end of your cycle, not over 15 days. So is the refund automatically generated? Or I still need to apply to the customer service?
  • Hi Ping, the partial refund is only for new subscribers within the first 15 days. If you have been using Fizz for more than that, they don’t provide partial refunds. Sorry.
  • Yes,They should only charge for the days when you were their customer.
  • Hello!

    If your issue is resolved, you can choose the best answer to close this post

    Have a good day
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