Can I get back part of the fee of my plan？

Ping Z.

I paid a new round of bills on June 27, the plan is $35.02. However, I converted my sim card to Fido on July 10, and actually I did not use the amount planned for a few days. Just about 2 weeks. Can I refund part of the fee?

Mike

Yes, you can do that only during the first 15 days and if you do not use more than 50% of your plan

check the point 4
https://fizz.ca/en/faq/unsubscribe

Ping Z.

Thanks Mike. If I meet the requirements within 15 days, how can I get a refund? At present, my credit card has not received the relevant refund. How do I proceed for next step?

SimonC

Cancelling before the end of your payment cycle
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If you choose to cancel your Fizz mobile service before the end of your payment cycle, know that you will not receive any prorated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours.
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Cancelling during the trial period
To receive this refund you must not have exceeded:
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The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
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https://fizz.ca/en/faq/unsubscribe

Ping Z.

Thanks for your reply. I remembered that I transferred to other agency before the end of your cycle, not over 15 days. So is the refund automatically generated? Or I still need to apply to the customer service?

Matthew A. #24717

Hi Ping, the partial refund is only for new subscribers within the first 15 days. If you have been using Fizz for more than that, they don’t provide partial refunds. Sorry.

Sergiy R.

Yes,They should only charge for the days when you were their customer.

Patricia C5YQZ

Hello!

If your issue is resolved, you can choose the best answer to close this post

Have a good day