Account settings problem

Frederic B. #30236

Me and my girlfriends have a fizz account. When I try to call her it goes to my voice mail and I can listen to my voice mail. When I call my number and press 1 to go to my voice mail I get an error message saying I don't have voice mail in my plan.
I think there is a setting problem on both our accounts because I might have use the same credit card to activate both sim cards. Can you fix that ? It's very annoying I can't call my girlfriend.
Thanks

Matthew A. #24717

Here is a FAQ on the voicemail https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
If that doesn't help, scroll down and chat with Fizz - there will be a chat bubble on the bottom right of the screen.

Lieux

Frederic chat with Fizz to see if something is wrong with your service.
To reach Fizz
First, connect to your fizz account. And click on a help page as https://fizz.ca/en/faq/reactivate
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Frederic B. #30236

I can't open the chat, there is no bubble down to the right of the contact-us page (https://fizz.ca/en/contact-us) or the Solution Hub (https://fizz.ca/en/solutions).
I'm on google chorme.

Lieux

Frederic you need to be connected first and try here. https://fizz.ca/en/contact-us

MichelP

Frederic,
To chat without problem with Fizz customer service from 8h00 to 21h00, each day,
you need First to be connected to your Fizz account.
Click on :
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when tou see it down to the right of the page.

Samuel C. 64723

You can also chat with Fizz support on Facebook.

Olivier R. #3666

Sorry for the problem

Whizz

Hello Frederic,
Sorry for the situation encountered.
I have verified your Fizz account and see that you have voicemail included in your plan, so it should work.
Please take a look at our page: https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
If the situation persists, here you can find how to contact us: Log into your Fizz account >Then, make your way to the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner. You can try from another browser or incognito as well.
Thank you, have a great day!
Adelina