Do I have to pay?

For non-hygienic reasons, I can't live in my appartment for a month. Do I have to pay for the current month knowing that I don't use my Internet (and not having the modem)? Thanks!

Answers

  • Unisyncs
    Unisyncs Posts: 11
    You sadly cannot pause your service with fizz. You'd have to cancel and re-sign up in 1 month and just getting an appointment can take 2 weeks+ so it's not really worth it!
  • EdmTrance
    EdmTrance Posts: 2,781
    Hi Stephanie! Thanks for your fantastic question.
    For any reason u can't stop paying a bill. You can cancel your internet plan and return the modem, the re-subscribe to internet.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • EdmTrance
    EdmTrance Posts: 2,781
    Hi!
    Problem resolved?
  • Whizz
    Whizz Posts: 8,445
    Hello Stephanie,
    I have checked and you've set the installation appointment for August 3, between 5:00 P.M. and 9:00 P.M.
    You can cancel if you want from your account by going to My Plans >>Manage >>Cancel.
    Please contact us on Live chat if you have any other questions. We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
This discussion has been closed.