Do I have to pay?

Stephanie M. #25789

For non-hygienic reasons, I can't live in my appartment for a month. Do I have to pay for the current month knowing that I don't use my Internet (and not having the modem)? Thanks!

Mike

Fizz does not allow to pause the service, for a month you can only close and return the modem.
Is it worth it?

Stanley M.

You can't pause the plan. You could close it but then you'd have to re aplly for it after. Good luck

Unisyncs

You sadly cannot pause your service with fizz. You'd have to cancel and re-sign up in 1 month and just getting an appointment can take 2 weeks+ so it's not really worth it!

SuperFizzeur

Hi Stephanie! Thanks for your fantastic question.
For any reason u can't stop paying a bill. You can cancel your internet plan and return the modem, the re-subscribe to internet.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!

SuperFizzeur

Hi!
Problem resolved?

Whizz

Hello Stephanie,
I have checked and you've set the installation appointment for August 3, between 5:00 P.M. and 9:00 P.M.
You can cancel if you want from your account by going to My Plans >>Manage >>Cancel.
Please contact us on Live chat if you have any other questions. We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina