I can not by add-on for my data plan

Yuheng
Yuheng Posts: 1 ✭✭
in My Mobile
I tried to buy but my payment keeps getting declined. I contacted my credit card company, they told me there is no transaction going through.

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    The link to the guide with some good hints

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Oh I'm sorry
  • Nomdefoire
    Nomdefoire Posts: 203 ✭✭
    Olivier you should work for a customer service company. You have everything desirable. You are compasionate... Also your are compasionate. Well that's pretty much it.

    Yuheng, I've bought an Add-on in the past from the website and it was pretty straight forward. So you're probably running into some bug that will probably only be solved by a Fizz employee.

    Cheers!
  • Whizz
    Whizz Posts: 23,101 admin
    Hello Yuheng,
    Apologies for the encountered issue.
    I have verified your account and I see that you have reached us by chat. I hope everything turned out well for you.
    If you have further questions for us, please do not hesitate to reach us by chat.
    Have a good day.
    Catalin
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