constant dropped connection in the H1E area ?

I have to keep rebooting the modem to connect- this isn't normal and speed isn't where its supposed to be, not for the MONEY I PAY


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,420
    Try to contact the support and let them monitor the quality of your signal

    Did you already a factory reset?

    Using a small, sharp object, press the modem’s reset button for 30 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    It can be a problem with the cable or the hardware

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at
    2- Click on this link:
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 8,793
    Hello Mike,
    I apologize for the status of your modem and the fact that you need to restart it so that you can refresh the connection.
    Because there is a need for some steps to be followed, I suggest you contact our support department.
    Our contact methods can be found on the following FAQ, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    In the meantime, I suggest you check the steps Mike suggested and the FAQ he provided.
    Have a good one!
    Nicolae Bogdan
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,701
    For my experience,
    Be sure to put in the reset button 35,40 seconds.
    Less than that is not enough, i think.
    I hope your plan will be fonctional after reset your Fizz modem.
  • Hello Mike, it seems like a technical issue. I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
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