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constant dropped connection in the H1E area ?
Mike D. #16494
I have to keep rebooting the modem to connect- this isn't normal and speed isn't where its supposed to be, not for the MONEY I PAY
Voici mon code de référence => K61CD <= Here my referral code => K61CD <=
Try to contact the support and let them monitor the quality of your signal
Did you already a factory reset?
Using a small, sharp object, press the modem’s reset button for 30 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
It can be a problem with the cable or the hardware
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link:
3- The green chat bubble should appear after a few seconds in the bottom right corner.
I apologize for the status of your modem and the fact that you need to restart it so that you can refresh the connection.
Because there is a need for some steps to be followed, I suggest you contact our support department.
Our contact methods can be found on the following FAQ
, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, I suggest you check the steps Mike suggested and the FAQ he provided.
Have a good one!
code de référence: YJRSP, referral code: YJRSP
For my experience,
Be sure to put in the reset button 35,40 seconds.
Less than that is not enough, i think.
I hope your plan will be fonctional after reset your Fizz modem.
Hello Mike, it seems like a technical issue. I suggest you contact Fizz directly to get it resolved.
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
Have a great day !
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