constant dropped connection in the H1E area ?

Mike D. #16494

I have to keep rebooting the modem to connect- this isn't normal and speed isn't where its supposed to be, not for the MONEY I PAY

Mike

Try to contact the support and let them monitor the quality of your signal

Did you already a factory reset?


Using a small, sharp object, press the modem’s reset button for 30 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.


It can be a problem with the cable or the hardware

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Mike,
I apologize for the status of your modem and the fact that you need to restart it so that you can refresh the connection.
Because there is a need for some steps to be followed, I suggest you contact our support department.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, I suggest you check the steps Mike suggested and the FAQ he provided.
Have a good one!
Nicolae Bogdan

MichelP

Mike,
For my experience,
Be sure to put in the reset button 35,40 seconds.
Less than that is not enough, i think.
I hope your plan will be fonctional after reset your Fizz modem.

Anne-laure F.

Hello Mike, it seems like a technical issue. I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
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The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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Have a great day !